Customer Care
Free Shipping
This special promotion is being offered with the following terms and conditions:
- Offer good for all books in myPearsonStore.com.
- The method of free shipping is UPS ground. If you want to use a different shipping method, the free shipping offer will not apply to your order.
- Your shipping address must be in the United States.
- This offer is only valid for books purchased on myPearsonStore.com. It is not valid for any other site that Pearson owns or operates, nor is it valid for any third party sites associated with myPearsonStore.com.
- This offer is available for a limited time and can end without notice. If you add books to your shopping cart before the promotion ends, and buy these books after the promotion ends, you will not receive free shipping.
Shipping Options
| Shipping | Carrier | Restrictions | Processing Time | Shipping Time | Cost |
| Standard Ground | UPS | U.S. Only. Add 1 day shipping time for Alaska and Hawaii | Usually within 24 hours during regular business days | 3-8 business days | Free! |
| 2nd Day | UPS | U.S. Only. Add 1 day shipping time for Alaska and Hawaii | Usually within 24 hours during regular business days | 2 business days | $13.00 USD Flat Rate |
| Overnight | UPS | U.S. Only. Add 1 day shipping time for Alaska and Hawaii | Usually within 24 hours during regular business days | 1 business day | $23.00 USD Flat Rate |
APO & FPO Addresses
If shipping to an APO/FPO please select AA, AE or AP as your state and enter APO or FPO in the city field. Shipments to APO/FPO addresses can only be shipped via U.S. Priority Mail. Delivery may take as long as 4 to 5 weeks. Priority Mail is a non-traceable service and does not have guaranteed delivery times. Priority mail is free.
Shipping Stipulations and Restrictions
Please note that we are unable to ship to P.O. boxes at this time.
International Shipping
For information about international ordering and shipping on myPearsonStore.com, please visit our International Ordering page.
Back ordered Products
We will notify you if one of your selections is on back order, and retain this back order for out of stock products for 30 days. If the product is not back in stock after this period, we will notify you so that you may make another selection. If the product is back in stock within 30 days, we will fulfill the original order. Note that some of your order of multiple products is out of stock, the in stock items will be shipped right away.
For questions about your order, or to cancel your order, contact Pearson Customer Service.
Sales Tax
MyPearsonStore.com is required to collect state sales tax for orders shipped to most states.
Coupon Code Information
Coupon codes cannot be used in combination with other coupons, member codes, or discounts and exclude SMS purchases, VangoNotes, CourseSmart, and Algebra Prep Apps.
Returns
Physical Goods. You may return your book(s) or unopened CDs/DVDs/software, in resalable condition and with the original receipt, within 30 days for a full refund. Custom print products invoiced on or after November 1, 2021 cannot be returned.
Products should be shipped prepaid via a traceable method such as UPS. Please affix the barcode that comes with the RMA to the outside of the package. Returns received without an RMA will be rejected. Customers are responsible for return shipping fees for any return received without an RMA.
Return merchandise to:
Pearson Returns Facility
5536 West 74th Street
Indianapolis, IN 46268
For further help, please contact our Customer Service Department.
Electronic Goods. eBooks, digital audio, digital videos or other digital goods may not be returned for a refund. We do not offer a refund policy because it is impossible to return a digital good.
Note: Orders for Propero digital products may be canceled for a full refund for up to 24 hours after purchase. Read about Propero product ordering and return policies on the Digital Product FAQ page.